Keeping up in a changing world

To quickly take a plane to Paris. This it is not as easy as it used to be. The ease with which we used to go to a foreign destination is no longer present in the current situation.

• Directing business travel is hugely dynamic

Whereas until recently organizations could focus mainly on finding the most advantageous flights and hotels, in today’s situation that is only a small part of the equation. Far more important are questions such as: What is the security like at my destination? How do I ensure that my travelers are safe on the road? What if an emergency occurs? How do I stay in control of business travel? The role of an organization is changing and this requires different skills and expertise than before.

• Duty of care is currently more important

The legal duty of care states that organizations are responsible for informing travelers in a timely manner, facilitating a 24/7 emergency service and being able to track travelers. The challenge of meeting this has not gotten any easier. It is a time-consuming task to keep all the latest information up to date and inform travellers in a timely manner; after all, things can change every minute. In addition, the likelihood that a traveler will need assistance along the way is percentage-wise greater. Due to the uncertain and changeable situation, unexpected help may be needed more often. In addition, travelers themselves also point out the employer’s duty of care. After all, they want to travel on business with certainty.

• Cost control is more complex

Also when it comes to costs, new dimensions are important in business travel. Due to the uncertainty in every area, there is an increasing need for flexibility and overview. When booking business travel without a TMC, there are few, if any, options for flexibly handling bookings. A payment must be made immediately and if for any reason something does not go through, refunds are complex. The vouchers for different people, refunds on different credit cards and ongoing declaration processes make it virtually impossible to keep an overview and simultaneously control costs.

In order to get and maintain a grip on the new situation regarding business travel, we recommend centralizing the organization of business travel. One point of contact to stay in control. A Travel Management Company is involved with everything that is changing in the travel industry and can therefore relieve you of all your worries or support you where necessary.

Experience it yourself!